The objective of project Provo is to provide equal opportunity for professional inclusion to people who are deaf or hard of hearing.

SCOPE

Discovering the relation between Communication and Inclusivity

My curiosity to understand the relationship between communication and inclusivity lead me on a journey to explore the role of communication in today's world. What I discovered was the severe professional isolation faced by the deaf community due to the disconnect between the medium of communication.

Team

Self

 

Project Advisor

Neil Torrefiel

Tools

Customized Research Toolkit

Principle

Illustrator

 Photoshop

Hand sketches 

Duration

5 Weeks 

Key Skills

 Design research

Competitive analysis

Prototyping 

Wireframing

Visual Design

Motion Graphics

Usability testing 

 

SECONDARY RESEARCH

Cultural immersion 

 

Immersed myself in learning about the deaf community. Also studied the current products and services that they use to communicate with the world around them. These immersions led me to my key stakeholders and inspired the research tool kit I designed further in the project.

PRIMARY RESEARCH

Stakeholders Interviewed 

Reeba and Emily

Emily, a 35-Year-old female who is born deaf

Reeba, her mother, works as a Deaf services librarian at SF

Jhonny

26 Year old Male, Deaf services librarian at SF public library

Amanda

23-Year old female who is deaf since birth. Now works as a team leader at Mozzeria

INTERVIEWS

Empowering stakeholders to share their stories using alternative research methodologies   

Conducted immersive interviews with three main stakeholders from the deaf community. Designed a research toolkit using alternative research methodologies to interview deaf and hard of hearing participants successfully.

Worksheets and Probe Cards

Designed easy to fill in worksheets and probe cards that could be flexibly used based on the direction of the conversation. 

Text Apps

Used a text app to chat. The participants were comfortable with this medium and felt empowered using it. 

USER JOURNEY MAPS

Identified 'professional challenges' as a recurring concern amongst all their experiences.

User journey maps of all three stakeholders depict the challenges faced by each of them at different stages of life. 'Professional challenges' emerged as a dominant theme while comparing the three journey maps.

 

1.

Job opportunities for members of the deaf community are few and hard to identify, leading to severe underemployment. 

2.

Lack of availability, consistency, and cost factor convert existing interpretation medium into a barrier for professional inclusion.

3.

Platforms like LinkedIn or Indeed offer a base  infrastructure that can be extended to provide end to end job support for members of the deaf community.

INSIGHTS

HMW design a platform that acts as a hub for all the support and resources required by people who are deaf or hard of hearing throughout their professional journey.

 

PROVO

POCKET INTERPRETER

Leap motion sensor and machine learning based ASL interpreter 

PROVO APP

Filters jobs listed on Linkedin that are appropriate for people who are deaf or hard of hearing

FUNCTIONALITY

The pocket interpreter uses the Leap Motion sensor to detect hand gestures and movements.

Machine learning can be leveraged to personalize the pocket interpreter by training it to detect gestural nuance which differs from person to person signing.

I experimented with a code that was shared by a team that worked on a similar project for a hackathon. However could not go too far due to my cursory

coding skills.

 

Code source : http://blog.leapmotion.com/asl-tutor-teaching-sign-language-leap-motion-machine-learning/

Leap Motion Sensor | Machine learning | API

PROVO

A platform that enables professional inclusion via well-matched job listings and machine learning based interpretation.

 

USER-FLOW

Overall user flow, highlighting the relationship between the app and pocket interpreter and links between various usage scenarios and tasks.

KEY INTERACTIONS

Integrating illustrations and micro motions to make the text-heavy app engaging. 

The UI follows the principle of being clean and minimal to reduce the cognitive load on its users

The color scheme and typography is chosen to give PROVO a formal yet trustworthy appeal. Illustrations are used to boost the visual appeal of an otherwise text-heavy app and to highlight the strong sense of community shared by the members. 

The language, words, and tone of voice are crafted based on studying the proper terminologies used by government and the deaf community to represent their condition

 

ONBOARDING

Introducing various

features of the app to its 

user through illustrations 

PROFILE CREATION

User adds specific details of their condition which helps the app filter appropriate job opportunities 

TRAINING MODE

The user initiates the training mode to personalize the machine learning based pocket interpreter 

INTERVIEW MODE

The user initiates interview mode in order to seamlessly communicate with the interviewer

 

VALIDATION AND TESTING

Collaborating with members of the community to build a reliable product.

Testing micro-interactions, key features, and overall flow. Obtaining feedback to iterate further and design an impactful solution 

Johnny, Member of the deaf community

“ I like that I can review a companies inclusion policy”

Reeba, Librarian/Interpreter

“It's amazing what you have shown me so far. It's a good start. I’m really curious to see how effective the motion detectors would be”

Kristine, Product designer at LinkedIn

“How does the bar used to determine ASL proficiency level work? whats the scale ”

KEY LEARNINGS

Collaboration, Design accessible and inclusive UI and  leveraging Analogous inspiration

  • Collaborating and learning new means of communication, based on what your research participants are comfortable with.

  • Studying UI principle of designing for accessibility to create an app that suits the usage and behavior patterns of the user group. 

  • Leveraging technology to foster inclusion. 

  • Synthesizing large volumes of data, building checkpoints and scoping the project at regular intervals to design efficiently.

PROJECTS

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RBI

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Provo

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Nordstrom

Mitel

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P - Dexa

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Seek

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Lumen

New Narrative

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Vital

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Agronomics

CONTACT

If you are interested in my work, have an opportunity to discuss or just want to say hello! Please contact me via any medium that suits you.

sneha@cca.edu

Tel: (510) 240  0097

Sneha Gokhale  2018